hold_no_more

It always annoys me whenever I call customer support and they put me on hold for so many minutes. Sure! I can take probably a minute or two. But more than that? No way!

Bet you heard of the phrase “time is gold”. Yes. Time is gold. Nobody wants their time wasted and waiting for so many minutes till customer support gets back to you can be a frustrating experience. And it happens quite often!

Which is why the #HoldNoMore movement is the perfect situation to try and hopefully minimizing putting clients on hold for so many minutes. This consumer movement seeks to amplify the voice of the frustrated masses in hopes of driving chance in the way companies treat their customers on call lines.

If companies would give me a huge discount for every minute wasted in my life then I do not mind. Then again, that is just wishful thinking, right?

Companies spend trillions of dollars a year in call centers to provide the 1-800 number to consumers– a channel that consumers hate using. Let’s demand a better use of these dollars and help transform the state of customer service for good.

Let us all chip in and do our part by helping spread the word on this movement. With enough media attention, like countless other consumer rights ‘movements, we can collectively demand that companies be held accountable for making us wait on hold to resolve our issues.

  • Here are a few facts on why we hate the dreaded 1-800:
    American consumers have wasted over 60 million precious hours waiting on hold. The average American’s life span is approximately 683,806 hrs (78 years old) – that’s 88 lives lived and lost! [Fonolo]
  • 270 billion customer service calls are handled annually, with roughly 50 percent unresolved [Frost]
  • 85% of consumers are put on hold [TalkTo]
  • 67% hang up – that’s 67% of consumers being unanswered, alone, and frustrated [Consumer Report]
  • 48% believe the customer service representatives who answer phone calls are not helpful. [TalkTo]
  • 85% of consumers are dissatisfied with their phone experience [Gartner]
  • 69% said they were on hold for too long [Harris]
  • The most cringe-worthy phrases customers don’t want to hear [Amex Survey]
  • “We’re unable to answer your question. Please call xxx-xxx-xxxx to speak to a representative from xxx team.”
  • “We’re sorry, but we’re experiencing unusually heavy call volumes. You can hold or try back at another time.”
  • “Your call is important to us. Please continue to hold.”

Bet some of these are very familiar to you. And sometimes it drove me nuts! Let us spread the word about this movement and how it can greatly help consumers not to have their lives wasted just being put on hold!

Tell your friends and spread the word!


ATT invented the 800 number, this group wanted to bring this to light in a humorous demonstration/protest

Property of the Holdnomore.org

KES 2011 is Coming Soon!
It is now only a matter of days, the KES 2011 event is coming soon! KES, short for the Korea Electronics Show showcases research and development suppliers such as universities, research firms and research institutes to market their products.

It is also a chance for consumers and potential clients to get a glimpse of what is new in the tech industry today. Without natural resources or infrastructure, currently the strength in the Korean IT industry lies in its ability to develop technology.

The KES will be the best place for them to showcase their end results. Visit the Korea Electronics Show 2011 for more details.

Around 50,000 local visitors are scheduled to attend as well as 2,000 foreign buyers including distributors from India, Russia, Canada, Japan, China and Indonesia.

This event will not only be holding a huge electronics expo, but also various conferences and talks on future government policies regarding IT and various government ministries. Even the Ministry of Defense plans to meet various firms about installing IT systems on ships, while the Ministry for Food, Agriculture, Forestry and Fisheries will be looking to find IT solutions on growing cabbage. How’s that?!

It is the show to definitely be at aside from the CES event in the U.S. Korea is well known around the world as a technology juggernaut. The KES is one of the best places to check out what is new in the tech world.

It is one of the most anticipated events of the year. Get ready to play your way through the history of video games at the international blockbuster exhibition called Game On 2.0.

From classic games like Mario, this action packed celebration of video games culture has an all-new version is world premier exclusively in Tasmania at the Queen Victoria Museum and Art Gallery in Launceston.

Get a peek on history by seeing how Game On 2.0 tracks the development of videogames from the earliest computer games to arcade-era hits and the very latest from today’s billion-dollar industry. You can even try the games yourself.

This is a rare event that showcases rarely seen consoles, controllers and collectables, this is a showcase of games history like no other. I think that this will be a jam packed event. My favorite game Mario will be there. It is the only game that I have liked ever since the early Family Computer came out.

By showcasing a range of emerging technology and content trends, guests can get ideas of some indication of the shape that gaming may take over the next decade. It will be a spectacular event that is for sure. Secure your tickets to be able to join!

Related Posts Plugin for WordPress, Blogger...