arcane_legends

I have to admit, Arcane Legends is a great game. It was the first multiplayer mobile game that I really got hooked with.

I even thought I could go on and play the game forever even if I kept playing the same maps over and over. But all things come to and end although this one was not out of boredom. This was more about how their customer service sucks.

And by sucks, I meant the arrogant type. If you play Arcane Legends then you definitely know that the elixir button just beside the health and mana potions is annoying. There is no prompt that you actually want to go ahead with the purchase. Just one tap and your platinum coins get deducted.

There is no problem emailing support to have it reimbursed. But I was pretty ticked off when after two weeks I emailed them again to have the platinum coins refunded because I accidentally tapped on the elixir button again, I got a harsh reply.

Here is the email exchange.

*******: Hello,

Unfortunately you have received far to many refunds for us to be able to process any more. To prevent any further accidental purchases, please activate the purchase confirmation option immediately.

To activate this option:

Log into Arcane Legends on your character of choice
Tap your character portrait to open the menu and tap on Options
Under the Game Options I tab, select “Confirm Platinum Purchases”

Please note that we will not be able to provide refunds for future accidents that could have been prevented with this option.

So I replied back.

Me: wow. how come this was not enabled in the first place. this is a lame excuse

The next reply was what really ticked me off.

*******: You have had numerous refunds for “accidental” purchases before and that is the reason you are not entitled to any further refunds. The purchase confirmation is not an excuse, it is the only way you have of protecting yourself from your own “accidental” purchases.

The freaking person did not even answer my question. I for one had been clamoring for Spacetime Studios to do something about accidental purchases. I did not know about the new option that he mentioned so I asked if this was enabled by default because if it was, then I would accept it as my own fault for unchecking all the options.

However, the ingrate did not answer my question but took exception on my reply that it was a lame excuse.

This was clearly not a customer service agent who answered my email. Seems more like a developer to me. So there. I invested some cash with Arcane Legends before but I will never play the game again because of this jack-ass’s response.

To make sure I never get involved with the game again, I gave all my items and gold to people whom I have played with and known since I started playing the game. I also deleted my hard earned toon to be 100% safe that I will never ever play Arcane Legends again.

Well Spacetime Studios, I may not be much of a big customer to you but you certainly lost one because of how one of your staff handled my issue.

Congratulations and screw you!

Well … who knew? Not even I expected this. My guild mate told me about it so I checked to verify and there saw my name in last place of the top 25 of sorcerer character players.

arcanelegends_s2_leaderboard_mage

Temporarily … ha ha! I looked at it today and did not see my name anymore but hey, it was good while it lasted. And I figure to reach #10 if they update the list again because I just finished the 90 second Hauntlet Run achievement but it looks like the leaderboard list is not updated real time.

This is a really good game and I had been writing about this for like 4 posts now. If you have not played this game, play it! It is free! You do not need to spend anything unless you want to open all achievements than you have no choice but to buy some since those free platinum coins are not enough to open all achievements in a short span of time.

Oh yeah, if you do not have a guild yet, look for Arcanian Hooligans! Great guild!

arcane_legends_s2_leaderboard_screenshot2

Update: I went up to #11 the next day. LOL. Not bad.

 

 

aldeadcity
This game is really what made me idle from my blogging the past 2 months. I rarely blog unless I deemed it important. This game is really bad ass! You should check out this game if you have not done so.

It is free! Totally free! You can play all you want, any time you want to. All you need is an Internet connection since you will be playing with other players of up to 4 in every map to look for weapons, upgrade your character level and discover new pets to aid you in your journeys.

Here are the following features now added to the expansion:

  • The Dead City awaits! Journey to Kraag to get started.
  • Level cap raised to 21.
  • New Vanities, Chests and Bundles in The Store.
  • New Unique Weapon Types for each class available in The Store: Warrior Sword ‘n Shield, Sorcerer Rifle and Rogue Bow.
  • 3 New Pets in the Stable. Snowball is only available during the holidays.
  • ‘lil Scrooge the Santa Goblin lurks in boxes, chests and crates and has unique presents. He will only be around during the holidays!
  • New Ally in Traveler’s Outpost! Visit him every 8 hours for awesome stuff, including unique pets.
  • New character Passive Abilities.
  • Free character respecs available through Friday.
  • New Rogue AOE damage skill: Shadow Storm Shot.
  • Pet armor bonuses have been refactored to correspond with monster and character balance changes.
  • Daily Rewards have been removed. Be sure to visit Allies in Windmoore and Traveler’s Outpost for rewards.
  • New Achievements.
  • All level 16 characters have been granted a vanity flag banner to commemorate their achievement.
  • 20 to 21 is now the elite level with an achievement and vanity flag banner rewards.
  • New elite maps. Previous elite content has been updated for level 20-21 characters. The option to play in elite maps will activate when a character reaches level 20.
  • New levels have been added to the Crypts in Traveler’s Outpost and Kraag.
  • Season 1 of the Leaderboards is over. Top finishers will be awarded vanity flag banners. Winners will be listed on the Official Arcane Legends Forums.
  • Season 2 of the Leaderboards is now underway.
  • Guild Halls are now accessible from Windmoore.
  • It goes without saying, but be careful operating the cannons in Kraag.

deadcityholiday

 

Read the last part? This is an annoying feature because I still cannot understand why I die so easily when the cannon backfires even when I stay on the side.

The new pets are not so exciting. The big three are still the best (Loki, Kettle, Malison). Plus the new non playable character Klaas can give you eggs once in awhile so this is an added bonus rather than waiting on shazbot every single day.

The expansion Dead City is not the end of it. There are more planned expansions coming. The next one? Lower Hauntlet! Cool! Can’t wait for that!

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