It is a fact that Linux has a strong foothold in the server market today including an increasing number of companies and government institutions standardizing on it. Remote access is quite popular amongst support services because it enables support staff to easily troubleshoot a recipient client’s system without having to go to where the recipient client is located.

Simply put, one can do troubleshooting on the client machine right on one’s PC. This is why remote desktop connections are popular. You may be familiar with remote desktop connections when it comes to Windows. However, other operating systems like Linux can also be accessed using such service.

Bomgar is certified on multiple Linux distros and unlike some solutions that stop with basic support, it offers largely the same features for Linux as it does for Windows. So why Bomgar? What makes them different from the rest?

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Not all remote desktop connection clients can simplify support like Bomgar does. It lets technicians control remote computers, servers, smartphones and network devices over the internet or network through an easy to use user interface. The functionalities are self explanatory and one can actually initiate a remote connection to the destination client with ease.

Regarding firewall issues, although firewalls block incoming traffic, they do allow outbound traffic. Through a Bomgar Box, both end to end users can send outbound traffic thereby providing instant support to any computer in the world without the worries and hassle of bypassing firewall problems.

One of Bomgar’s well known clients who uses their product is Zappos.com who uses their remote desktop client in order for their support representatives to work efficiently considering they are a a Linux based call center.

Download a free trial of this secure Linux remote support software to try it out yourself. It includes Windows remote support as well as Linux, Mac OS, BlackBerry and Windows Mobile all from one screen. Check it out!

Increasing the number of concurrent remote desktop connections is easy. Do the following steps:

  • Go to “Start” => “Administration Tools” => “Terminal Services Configuration”
  • Opened up the “Properties” of “RDP-tcp” in the connections tree and selected the “Network Adapter” tab:
  • “Unlimited connections” is grayed out so in “Maximum connections”, increase the value to whatever value you want.

A word of advice though, if you will notice that you cannot go above the value of 2, this is a licensing issue. Without purchasing Terminal Services CALs, you are limited to at most 2 Remote Desktop connections. So you may need to possibly upgrade your license or get new ones in order to accommodate the maximum number of  connections that you want.

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