The Internet has become the ultimate tool to search for equipment in the processing and construction industries because of the wealth of data it offers. And yet, those new to this industry may be overwhelmed by all the information. This can result in purchasing the wrong equipment, paying too much, or encountering poor customer service practices. Instead of wasting time clicking on numerous links, what you need to focus on is three components: models, price, and customer service.
What Do You Need?
When you go to a site like AIM Blending Technologies you need to see a comprehensive list of processors. Images, videos, and specifications are also a plus in order to determine if the equipment needed is a ribbon mixer — which combines ingredients via inner and outer agitators — or a cone blender — which combines like ingredients into a solid. A look at this information needs to include data on safety features, like discharge safety gates and overlap lids, and if they come standard on equipment.
How Much To Spend?
Most likely, you are going to have a purchase budget. This means cost and a positive Return on Investment (ROI) are important things to review when looking at online prices. Websites may have prices listed, but these could be estimates. To get the best price possible look for a phone number on the website or a form where you can contact a sales representative. Speaking directly to these types of individuals can help determine the true price and if there are any specials should you purchase more than one piece of equipment.
Their Customer Service Experience
The best thing about the Internet is there are numerous sites where you can read reviews of products and services offered by the processing equipment company you’re interested in dealing with. Should it be a mix of good and bad it’s best to speak to a representative of the company to address them and see what their responses are. Proactive answers can certainly help you make the necessary decisions. Reactive or defensive responses may give you second thoughts on the company.
If reviews are positive, then find out what the processing equipment company provides. Having people available to visit on-site for routine maintenance and training makes your employees happier and more productive while minimizing the risk of frequent equipment replacement.